Refund policy
Refund & Replacement Policy
30-Day Quality Assurance Guarantee
We take pride in the quality of our products and want to ensure every customer receives an item in perfect condition. Because our products are subject to strict health and hygiene standards, all sales are final once opened or delivered as described.
We gladly honor full replacements or refunds for items that arrive damaged, defective, or incorrect within 30 days of delivery.
Eligibility & Policy Details
To maintain safety and quality standards, returns or refunds are provided strictly under the following conditions:
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Damaged or Defective Items: The item arrived broken, damaged in transit, or non-functional.
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Fulfillment Error: You received the wrong size, color, or item.
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Unopened & Sealed: Items must be completely unused, sealed in their original manufacturer packaging, and in resalable condition.
How to Request Assistance
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Contact Support: Email our team at supportfurrnix@gmail.com within 30 days of receiving your package.
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Provide Order Details: Include your order number, a brief description of the issue, and clear photo or video evidence of the damage or defect.
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Resolution: Our team will review your request within 24–48 hours. Once verified, we will issue a free replacement or process a refund back to your original payment method within 5–7 business days.
Shipping & Lost Packages
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Return shipping labels are provided free of charge if your item arrives damaged or incorrect.
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If a physical return is authorized for unopened goods, the customer is responsible for the return shipping costs using a trackable service.